Voices of eCommerce, Ep. 3 – with guest Daniel Boone by John · July 10, 2020 Daniel Boone, a technical support engineer at NetApp, shares his experience supporting with cloud computing infrastructure products. We talk about: What is NetApp What is the Cloud computing The difference between on and off premise storage and public, private and hybrid cloud Day in the life of a technical support engineer Solving technical problems in cloud computing Getting started in technical support To learn more about e-commerce, check out my textbook.